Recording

QSC Adds eBox to Customer Support

Designed by CustomerNation for manufacturers as a one-stop service that integrates the functions of telephone, e-mail and Web-based interaction into a 3/18/2004 7:00 AM Eastern

Designed by CustomerNation for manufacturers as a one-stop service that integrates the functions of telephone, e-mail and Web-based interaction into a single online resource, QSC’s eBox offers customers a self-help guide to frequently asked questions, a personalized, historical archive of submitted questions and answers, comprehensive product content, and timely messaging relevant to a person's product ownership and use.

"With eBox, QSC customers can now stay connected via their own space within our Website, which facilitates ongoing interaction any time of the day or night," said QSC marketing services manager, Roger Maycock. "Unlike other modes of communication, eBox is private, tailored to an individual's specific needs, and places the customer squarely in control of all interactions and the information they receive."

eBox includes message facilities, product FAQs, promotions delivery, customer surveys and more.

For more information, visit www.qscaudio.com.