M-Audio Extends Tech Support HoursM-Audio’s customer support team will now be available 12 hours a day between 7:00 a.m. and 7:00 p.m. 1/20/2004 7:00 AM Eastern
M-Audio’s customer support team will now be available 12 hoursa day between 7:00 a.m. and 7:00 p.m. (PST). M-Audio’s customersupport staff is available to answer questions on outboard gear,software setups, and general computer and operating system issuesregarding all M-Audio hardware and all versions of PropellerheadReason, ReCycle, and ReWire; Ableton Live; ArKaos VJ; Sonic RealityReFill libraries; and more.
“We are very excited about the commitment of our customersupport staff to this increased level of service,” commentedWoody Moran, VP sales and marketing. “The extended hours for ourcustomer support team mean that not only can we be more responsive toour customers in the States, but it also creates a larger window ofreal-time communications for our worldwide support staff in Europe,Latin America and the Pacific Rim.”
"Our technical staff is very pleased to offer these extended hoursto our customers, as it enables them to assist even more users thanbefore,” said Calvin Banks, head of technical support.“This demonstrates M-Audio’s dedication to going the extramile to serve our customers, who are musicians as we are.”
For more information, contact tech support by dialing 626/633-9055(for pro products) or 626/633-9066 (for consumer products). VisitM-Audio online at www.m-audio.com.