MOUNTLAKE TERRACE, WASHINGTON – JANUARY 2009: Symetrix is pleased to announce an optional firmware update for the AirTools 6100 Broadcast Audio Delay that adds user-specified offset to the TC89 (ESE clock) output. With the new firmware, an additional menu in the 6100’s user interface allows a radio engineer to specify a constant offset time between zero and sixty seconds for the TC89 output so that the studio clock displays the TID (time in delay) plus the uplink/downlink latency. This allows the 6100 to easily accommodate delays incurred from ISDN lines, codecs, satellite signals, etc.
Upgrades are only performed at the Symetrix factory. The fee for the upgrade is $300 and also includes a full factory test and overnight return freight to the customer via Symetrix’ preferred carrier. The customer is responsible for the inbound freight. Symetrix will attempt in good faith to perform the upgrade the same day the unit is received and to ship the unit back no later than the following day. The upgrade does not extend the unit’s hardware warranty.
To upgrade, contact Symetrix customer service by phone (+1 (425) 778-7728 – 8am to 4:30pm Monday through Friday PST), email (firstname.lastname@example.org), or via the Internet (support.symetrixaudio.com). Be sure to include contact information (including name, phone number, email and shipping address), your unit’s serial number, and your billing information (Symetrix accepts Visa, MasterCard, and American Express). Symetrix will provide you with an RA (return authorization) number that you must include with your shipped unit.
Owners of older 20-second AirTools 6100s may combine a 40-second delay upgrade offer with this new firmware upgrade offer. The combined cost for both upgrades is $400 with the same terms and conditions as detailed above.
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For more information on professional audio products from Symetrix, SymNet, Lucid and AirTools please call (425) 778-7728 or refer to websites, www.SymetrixAudio.com, www.SymetrixAudio.com, www.SymNetAudio.com, www.SymNetAudio.com, www.AirToolsAudio.com, www.AirToolsAudio.com and www.LucidAudio.com.
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